Информация за контакт
Contact Information
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We value transparency and open communication with our customers. If you have any questions, concerns, or requests regarding our products, orders, or policies, please feel free to contact us using the information below.
Customer Support
For all customer service inquiries, including orders, shipping, returns, refunds, and general questions, please contact us via email:
📧 Email:
shopdrop.onn@gmail.com
We aim to respond to all inquiries within 24–48 business hours, excluding weekends and public holidays.
Order-Related Questions
If you are contacting us about an existing order, please include:
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Your order number
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The email address used at checkout
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A brief description of your request
This helps us assist you more efficiently.
Returns & Refunds Support
For questions related to returns, refunds, or damaged items, please contact us at:
Please note that return and refund requests are handled according to our Refund & Return Policy.
Privacy & Data Protection
If you have questions regarding your personal data, privacy rights, or GDPR-related requests (such as access, correction, or deletion of your data), please contact us at:
Business Hours
Our customer support operates during the following hours:
🕒 Monday to Friday: 9:00 AM – 6:00 PM (Central European Time – CET)
🕒 Weekends & Holidays: Closed
Important Notice
Please note that we do not offer customer support via phone or in-person visits.
All official communication is handled exclusively via email to ensure proper documentation and service quality.
Policy References
For more detailed information, please review our:
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Terms of Service
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Privacy Policy
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Shipping Policy
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Refund & Return Policy
Contact Summary
📧 Customer Support Email:
shopdrop.onn@gmail.com